Ready to ship in 1-3 business days from United States (US)

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Shipping Policy

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Thank you for choosing Infinite Layers. We are committed to delivering your orders safely and efficiently. Please review our shipping policy for detailed information regarding processing times, shipping options, and more.

*Processing Time*
- *Custom 3D Printed Orders: Depending on the complexity of your design, custom orders typically take *5-10 business days* to print and prepare for shipping. We will notify you if additional time is required.
- *In-Stock Items: Non-custom products are processed and shipped within **1-3 business days*.

*Shipping Options & Delivery Times*
We offer multiple shipping options to meet your needs. Delivery times and rates are calculated based on your location and chosen shipping method at checkout.

Please note that delivery times are estimates and may vary based on your location and the carrier's schedule. We are not responsible for delays caused by unforeseen circumstances such as weather or customs processing.

*Shipping Rates*
Shipping costs are calculated based on the total weight of your order and your location. You can view the estimated shipping cost at checkout before finalizing your purchase.

*International Shipping*
We ship worldwide! International shipping times vary by destination, with an average delivery window of *7-21 business days*. Please note that customs duties, taxes, or fees may apply and are the responsibility of the customer.

*Order Tracking*
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real time.

*Shipping Restrictions*
- We do not ship to P.O. boxes or military addresses at this time.
- Certain materials or products may be restricted in specific regions. We will notify you if any restrictions apply to your order.

*Lost or Damaged Packages*
- *Lost Packages: If your package is lost in transit, please contact us within **10 business days* of the estimated delivery date, and we will work with the carrier to locate or replace your order.
- *Damaged Packages*: If your item arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will resolve the issue by either offering a replacement or a refund.

*Contact Us*
If you have any questions or need assistance with your order, please contact our customer support team at [email protected].

We appreciate your business and look forward to bringing your 3D-printed creations to life!

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Refund Policy

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At Infinite Layers, customer satisfaction is our priority. Please review our refund policy below to ensure a smooth experience:

*Custom 3D Printed Items:*
Due to the personalized nature of 3D printing, we cannot offer refunds on custom items unless:
- The item is defective due to a printing error or material fault.
- The item received does not match the design specifications agreed upon at the time of purchase.

If your order meets these conditions, you must contact us within *14 days* of receiving your item to request a replacement or refund. Please include your order number, a description of the issue, and photos of the item for verification.

*Non-Custom Items:*
For non-customized 3D printed products, we accept returns or exchanges within *30 days* of purchase, provided the item is unused, undamaged, and in its original packaging. Once the item is received and inspected, we will process your refund or exchange.

*Return Process:*
1. Contact our customer support team at [email protected] with your refund or return request.
2. If eligible, we will provide instructions for returning the item.
3. Refunds will be processed within *7-10 business days* after we receive and inspect the returned item. The refund will be applied to the original payment method.

*Shipping Costs:*
- *Custom Items*: Refunds for defective or incorrect items will include the cost of return shipping.
- *Non-Custom Items*: Customers are responsible for return shipping unless the return is due to our error.

*Non-Refundable Items:*
- Digital designs or STL files
- Items damaged due to misuse or improper care
- Orders placed incorrectly by the customer

We strive to provide the highest quality products and service, so please don’t hesitate to reach out with any concerns.

For any questions, feel free to contact us at [email protected].