Ready to ship in 3-5 business days from United States (US)
Shipping Policy
**Return Policy**
At Pretty Petite 3D Projects, we strive to ensure your satisfaction with every order. Since our products are custom 3D prints made to order, we do not accept returns or exchanges unless there is a defect or error with the item you received.
**Defective or Incorrect Items:**
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order with photos of the issue. We will review your case and provide a solution, which may include a replacement or refund.
**Exchanges:**
We do not offer exchanges unless the product is faulty or damaged upon arrival.
**Order Cancellations:**
You may cancel your order within 24 hours of purchase for a full refund. After that time, we are unable to offer cancellations due to the custom nature of our products.
For any questions, feel free to reach out to our support team at [email protected].
Refund Policy
**Refund Policy**
At Pretty Petite 3D Projects, customer satisfaction is our top priority. Since all of our products are custom 3D printed to order, we are only able to offer refunds in certain circumstances.
**Eligibility for Refunds:**
1. **Defective or Damaged Items:**
If your item arrives damaged or has a defect due to manufacturing, we offer a full refund or replacement. Please contact us within 7 days of receiving your order with clear photos of the issue. We will review the case and provide instructions for the return or replacement process.
2. **Incorrect Items:**
If you receive the wrong item, we will issue a refund or send the correct item at no additional cost. Please contact us within 7 days of receiving your order with photos of the incorrect item.
**Non-Refundable Situations:**
1. **Change of Mind:**
As our products are custom-made to order, we cannot offer refunds for change of mind or incorrect ordering.
2. **Order Cancellations:**
Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are no longer accepted due to the custom production process.
**Processing Time:**
Refunds will be processed within 7 business days of approval, and will be issued to the original payment method used for the order.
For any issues or inquiries, please reach out to our customer support team at [email protected].