Personalize Christmas tree Magnets

Ready to ship in 1-3 business days from Denmark

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Shipping Policy

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FRAGT OG LEVERING

Hos Season & Shape fremstiller og pakker vi vores produkter med omhu i Danmark.

Leveringsområde

Vi leverer i øjeblikket kun til adresser i Danmark.

Fragtpris

Fast fragtpris: 49 kr. pr. ordre.

Fragtprisen fremgår af bestillingen, inden betalingen gennemføres.

Behandlingstid

Vi bestræber os på at klargøre og afsende ordrer inden for 1–3 hverdage, medmindre andet fremgår af produktbeskrivelsen.

Leveringstid

Efter afsendelse forventes levering normalt inden for 1–3 hverdage. Leveringstiden kan variere afhængigt af fragtfirmaet.

Forsinkelser

Hvis vi forventer en forsinkelse, kontakter vi dig hurtigst muligt.

Beskadigede varer

Hvis din vare ankommer beskadiget, bedes du kontakte os hurtigst muligt med dit ordrenummer og gerne billeder af varen og emballagen.

Vi hjælper dig med at finde en løsning i overensstemmelse med gældende dansk lovgivning.

Tak, fordi du handler hos Season & Shape!

Creative Living. Every Season.

At Season & Shape, every order is prepared with care.

Processing Time

Orders are typically prepared and ready for shipment within 1–3 business days (Monday–Friday, excluding public holidays).

Personalized or custom-made products may require additional preparation time. Any longer processing time will be communicated before your order is confirmed.

Shipping Locations

We currently offer delivery within Denmark.

Shipping Costs

Shipping charges are displayed at checkout before payment.

Delivery Time

Delivery times depend on the shipping carrier and destination. Please note that delivery time is separate from our processing time.

We take care to package your items securely so they arrive in excellent condition.

Thank you for supporting Season & Shape!

Creative Living. Every Season.

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Refund Policy

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RETURNERING OG REFUNDERING

Hos Season & Shape ønsker vi, at du bliver glad for dit køb.

14 dages fortrydelsesret

Som privatkunde har du som udgangspunkt 14 dages fortrydelsesret, fra du modtager din vare.

Hvis du ønsker at fortryde dit køb, skal du give os tydelig besked via e-mail inden for de 14 dage.

Du har derefter yderligere 14 dage til at sende varen retur.

Returnering

Varen skal returneres forsvarligt emballeret.

Kunden betaler selv returfragten ved almindelig fortrydelse.

Returneringsadresse:

[INDSÆT VIRKSOMHEDENS RETURADRESSE]

Kontakt:

[INDSÆT E-MAILADRESSE]

Refundering

Ved fortrydelse af hele købet tilbagebetaler vi det betalte beløb inklusive den oprindelige standardlevering.

Tilbagebetalingen sker uden unødig forsinkelse og senest 14 dage efter, at vi har modtaget besked om fortrydelsen.

Vi kan tilbageholde betalingen, indtil vi har modtaget varen retur eller dokumentation for, at varen er sendt retur.

Tilbagebetalingen sker som udgangspunkt med samme betalingsmiddel som ved købet.

Hvis varen er blevet håndteret mere end nødvendigt for at undersøge den, kan der foretages fradrag for en eventuel værdiforringelse.

Fejl eller beskadigede produkter

Hvis du modtager en defekt, beskadiget eller forkert vare, bedes du kontakte os med dit ordrenummer.

Vi behandler reklamationer efter dansk købelov, herunder den almindelige reklamationsret på 2 år.

Ved berettigede reklamationer afholder vi de nødvendige returomkostninger.

Tak, fordi du støtter Season & Shape!

Creative Living. Every Season.

At Season & Shape, we take pride in creating beautiful, carefully finished products. Your satisfaction is important to us.

14-Day Right of Withdrawal

For standard products purchased online, customers have 14 days from receiving their order to notify us that they wish to withdraw from the purchase.

After notifying us, customers have another 14 days to return the item.

Customers are responsible for return shipping costs unless otherwise agreed or required by law.

Please contact us before returning an item so we can provide the correct return instructions.

Personalized & Custom-Made Products

Products genuinely made to a customer’s individual specifications or clearly personalized, such as decorations featuring a custom name, may be exempt from the statutory right of withdrawal.

Any applicable exception will be clearly explained before purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Photographs can help us resolve the issue quickly.

Depending on the circumstances and your statutory rights, we will arrange a repair, replacement, appropriate price reduction or refund.

Customers retain their statutory rights, including the applicable two-year right to make a complaint about defective goods under Danish law.

Refunds

For valid withdrawals, refunds include the product price and applicable standard outbound delivery charges.

Refunds are issued using the original payment method, without unnecessary delay and no later than 14 days after we receive your withdrawal notification. We may withhold reimbursement until the returned item is received or proof of return shipment is provided.

Return shipping costs remain the customer’s responsibility for ordinary withdrawals, provided this was disclosed before purchase.

Questions or Concerns?

If something isn’t right with your order, please contact Season & Shape through our store’s contact information.

We will always do our best to resolve any issue fairly and professionally.

Thank you for supporting our small Danish business.

Season & Shape
Creative Living. Every Season.