Ready to ship in 1-2 weeks from United States (US)
Shipping Policy
At ExoTech, we strive to deliver your custom 3D printed products in a timely manner. Please review our shipping policy for important information regarding processing times, shipping options, and costs.
**1. Processing Time:**
All our products are made to order. Please allow up to 10 business days for us to create your item before it ships. Processing times may vary based on order volume and complexity.
**2. Shipping Options:**
We offer a variety of shipping options to meet your needs, including:
- **Standard Shipping:** Typically delivered within **[insert estimated delivery time, e.g., 5-7 business days]**.
- **Expedited Shipping:** Typically delivered within **[insert estimated delivery time, e.g., 2-3 business days]**.
- **International Shipping:** Available to select countries. Delivery times will vary based on location.
**3. Shipping Costs:**
Shipping costs are calculated at checkout based on the shipping method you choose and the destination. We strive to provide competitive rates and transparency.
**4. Tracking Your Order:**
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.
**5. Delivery Issues:**
If your order does not arrive within the expected time frame, please contact us at [your email address]. We will work with you and the shipping carrier to resolve any issues.
**6. Address Accuracy:**
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
**7. Changes to Policy:**
We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website, so please review it periodically.
Thank you for choosing ExoTech Support Solutions 3D Printing! If you have any questions or concerns about shipping, feel free to reach out to us.
Refund Policy
**Return Policy for ExoTech Support Solutions 3D Prints**
At ExoTech Support Solutions, we take pride in our made-to-order 3D printed products. Due to the custom nature of our items, we have a specific return policy to ensure clarity and fairness for our customers.
**1. Order Confirmation:**
Once your order is placed, you will receive a confirmation email. Please review your order details carefully, as changes can only be made within 24 hours of ordering.
**2. Returns and Exchanges:**
- **Defective or Damaged Items:** If your item arrives damaged or defective, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement or repair at no additional cost.
- **Custom Orders:** Because our products are made to your specifications, we do not accept returns or exchanges for custom items unless they are defective or damaged.
- **Standard Items:** If you ordered a standard item (not customized), you may return it within 14 days of receipt for a full refund or exchange, provided it is in its original condition and packaging.
**3. How to Initiate a Return:**
To initiate a return, please email us at [email protected] with your order number and a description of the issue. We will provide you with instructions on how to proceed.
**4. Shipping Costs:**
For defective or damaged items, we will cover the return shipping costs. For all other returns, the customer is responsible for shipping costs, and original shipping fees are non-refundable.
**5. Refund Process:**
Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
**6. Changes to Policy:**
We reserve the right to modify this return policy at any time. Changes will be posted on our website, so please review it periodically.
Thank you for supporting ExoTech Support Solutions! If you have any questions or concerns, feel free to reach out to us.