Pronto para enviar em 3-5 dias úteis de Estados Unidos
Política de Envio
SHIPPING POLICY
Shipping Options:
We offer fast, reliable shipping for all orders. Standard processing time is 1-3 days before your order ships. Orders typically arrive within just a few days from that for domestic deliveries.
Domestic Shipping (United States):
- Standard Shipping: $15.00 (5-10 business days)
- Free shipping on orders over $100
International Shipping:
We ship worldwide! Please note that international shipments may take 2-4 weeks depending on your location and customs clearance. International customers are responsible for any applicable import duties or taxes.
Processing Information:
- Orders are processed Monday-Friday (excluding holidays)
- Cut-off time for same-day processing: 2:00 PM EST
- Weekend and holiday orders ship on the next business day
Shipping Protection:
- All items are carefully packaged and wrapped to ensure they arrive in perfect condition
- We use quality materials to protect your 3D printed items during transit
- Tracking information is provided with every order
Large Orders:
For bulk orders or special shipping requests, please contact us at [email protected] for a custom shipping quote.
Changes & Cancellations:
Once an order ships, we cannot modify or cancel it. Please contact us immediately if you need to make changes to an order that hasn't shipped yet.
Política de Reembolso
RETURN & REFUND POLICY
Our Commitment:
We stand behind the quality of our 3D printed products. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window:
- All returns must be initiated within 30 days of purchase
- Items must be unused and in original, resalable condition
- Contact us at [email protected] to request a return authorization number (RMA)
Product Defects:
If your item arrives damaged or defective due to a manufacturing or shipping error, we will replace it or issue a full refund at no cost to you. Please contact us with photos of the damage within 7 days of receiving your order.
Return Shipping:
- For defects or damage: We will provide a pre-paid return label
- For other returns: Customers are responsible for return shipping costs
- Once we receive your return, refunds are processed within 5-7 business days
Refund Process:
- After inspection and approval, refunds will be issued to the original payment method
- Refunds typically appear in your account within 5-10 business days depending on your bank
- Original shipping fees are non-refundable
Non-Returnable Items:
- Custom printed items (special colors, designs, or orders)
- Items that have been used, painted, or modified in any way
- Items shipped as non-standard orders or with express shipping
Quality Guarantee:
We take pride in our craftsmanship. If you receive a 3D printed item with defects in the print quality or design implementation, please reach out immediately. We will work with you to resolve the issue.
Contact Us:
For returns, refunds, or quality concerns, please contact us at [email protected]. Include your order number and photos if applicable. We typically respond within 24 business hours.
Note: Some items may have specific return policies due to their nature. Please check your order confirmation for any product-specific terms.