Ready to ship in 3-5 business days from United States (US)
Shipping Policy
# Shipping Policy
Thank you for shopping with **Unchained 3D**! We take pride in carefully crafting and packaging each 3D-printed piece to ensure it arrives at your doorstep in perfect condition.
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### 1. Order Processing & Production Time
* **Made-to-Order Prints:** Because many of our items are custom printed or made to order, please allow **[X] to [Y] business days** for production before your item is dispatched.
* **In-Stock Items:** Orders for pre-printed items are processed within **1 to 2 business days**.
* **Custom & Bulk Orders:** Delivery timelines for personalized or large custom orders will be provided during the initial quote or order confirmation.
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### 2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.
| Shipping Option | Estimated Delivery Time | Cost |
| --- | --- | --- |
| **Standard Shipping** | 3 – 5 business days | $X.XX / Calculated at checkout |
| **Expedited Shipping** | 1 – 3 business days | $X.XX / Calculated at checkout |
*Note: Delivery times are estimates provided by the carrier and are not guaranteed.*
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### 3. Order Tracking
Once your order has shipped, you will receive an email confirmation containing your tracking number. Please allow up to 24 hours for the tracking status to update on the carrier’s website.
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### 4. Fragile Items & Packaging
3D prints can feature intricate details. We package all orders using protective materials (such as bubble wrap, foam, or sturdy boxing) to ensure maximum protection during transit.
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### 5. Damaged, Lost, or Stolen Packages
* **Damaged in Transit:** If your 3D print arrives broken or damaged, please contact us within **48 hours** of delivery at **[email protected]**. Please include your order number and clear photos of both the damaged packaging and the broken print so we can process a replacement or solution promptly.
* **Lost Packages:** If your tracking indicates that your package was delivered but you have not received it, or if it is stuck in transit, please contact us so we can assist in opening a claim with the carrier.
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### 6. Incorrect Shipping Address
Please double-check your shipping address during checkout. Unchained 3D is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately before the order ships so we can update it for you.
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### 7. Contact Us
For any questions regarding shipping, order status, or custom requests, reach out to us at:
Email: [email protected]
Website: https://my.stlflix.com/s/unchained3d-com
Refund Policy
# Refund & Return Policy
At **Unchained 3D**, we want you to be completely satisfied with your order. Because 3D-printed products are made to order and often customized, our refund and return policy is outlined below.
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### 1. Custom and Made-to-Order Items
Due to the personalized nature of custom 3D prints, **all sales of custom or personalized items are final**. We do not accept returns or offer refunds for custom orders unless the item arrives damaged or defective.
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### 2. Damaged or Defective Items
We take great care in packaging our prints, but 3D-printed items can sometimes be delicate. If your item arrives damaged, defective, or with a major manufacturing flaw:
* Please notify us within **48 hours** of package delivery.
* Send an email to **[email protected]** with your order number and clear photos of the damaged item and original packaging.
* Upon verification, we will happily send a free replacement or issue a full refund for the affected item.
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### 3. Standard Non-Custom Returns
For standard, non-customized inventory items:
* **Return Window:** You may request a return within **14 days** of receiving your package.
* **Condition:** Items must be returned in their original, unused condition with all original packaging.
* **Return Shipping:** The customer is responsible for return shipping costs unless the return is due to an error on our end or a defective product.
* **Restocking Fee:** A standard **10–15% restocking fee** may apply to cover initial handling costs.
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### 4. Exceptions & Minor 3D Printing Artifacts
3D printing is an additive manufacturing process. Minor cosmetic variations, visible layer lines, or small surface artifacts are inherent to the process and are not considered manufacturing defects.
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### 5. Non-Refundable Items & Circumstances
* Gift cards or digital STL files/downloads.
* Items damaged due to improper handling, dropping, extreme heat exposure (e.g., leaving PLA prints in a hot vehicle), or misuse.
* Orders shipped to an incorrect address provided by the customer at checkout.
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### 6. Processing Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within **5 to 7 business days**.
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### Contact Us
If you have any questions or need to start a return, please contact us:
Email: [email protected]
Website: https://my.stlflix.com/s/unchained3d-com