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Shipping Policy
Shipping Policy – 3D Printed Items
Last Updated: [Insert Date]
Thank you for shopping with us! Below is our shipping policy for all 3D printed products.
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Processing Time
All 3D printed items are made to order.
Production times vary depending on the size, complexity, and current order volume.
• Standard Processing Time: 3–10 business days
• Larger or highly detailed prints may require additional time.
• We will notify you if there are any unexpected delays.
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Shipping Methods & Delivery Times
Once production is complete, orders are shipped using the method selected at checkout.
Typical delivery estimates:
• Standard Shipping (US): 3–7 business days
• Expedited Shipping (US): 1–3 business days
• International Shipping: 7–21 business days (varies by country)
Delivery times are estimates and cannot be guaranteed.
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Shipping Rates
Shipping costs are calculated at checkout based on:
• Destination
• Item weight & size
• Chosen shipping method
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Order Tracking
A tracking number will be provided once your order has shipped.
Please allow 24–48 hours for tracking information to update.
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Packaging
All 3D printed items are packaged carefully to protect against damage during transit.
Depending on the item, packaging may include:
• Bubble wrap
• Cushioning materials
• Reinforced boxes
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Shipping Delays
We are not responsible for delays caused by:
• Weather conditions
• Carrier issues
• Customs processing
If an unusual delay occurs, we will assist in any way we can.
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Lost or Damaged Packages
If your package arrives damaged or becomes lost in transit, please contact us within 7 days with:
• Order number
• Photos of damage (if applicable)
We’ll work with you to resolve the issue.
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Incorrect Shipping Information
Customers are responsible for entering correct shipping details.
Orders shipped to an incorrect address due to customer input cannot be refunded or replaced.
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International Customs, Duties & Taxes
International orders may incur customs fees, import taxes, or duties.
These charges are the responsibility of the buyer.
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Questions?
If you have any questions about this policy or your order, you can contact us at:
[email protected]
Refund Policy
Refund & Return Policy – 3D Printed Items
Last Updated: [Insert Date]
Thank you for shopping with us! Because all of our 3D printed products are made to order, please review our refund and return policy below.
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Made-to-Order Policy
All 3D printed items are custom-made when you place your order.
For this reason:
• We do not offer refunds, exchanges, or cancellations once production has begun.
• Exceptions apply only for defective or incorrect items.
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Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos or videos of the issue
• A description of the problem
Once reviewed, we will offer one of the following based on the situation:
• A free replacement
• A partial or full refund
• Store credit
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Incorrect or Missing Items
If you receive the wrong item or are missing part of your order, notify us within 7 days and we will correct the issue at no cost to you.
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Non-Returnable Items
We cannot accept returns or provide refunds for:
• Items with customer-specified customization errors (e.g., wrong size or design uploaded by the customer)
• Items damaged by improper handling after delivery
• Items returned without prior approval
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Quality Expectations
3D printed items may show minor layer lines, slight surface texture, or small imperfections inherent to the printing process.
These are not considered defects.
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Cancellations
• Orders may only be canceled before printing begins.
• Once printing has started, the order cannot be canceled or refunded.
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Refund Processing
Approved refunds will be issued to the original payment method.
Processing time typically takes 3–10 business days, depending on your bank or payment provider.
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Contact Us
If you need help with an order or have questions about this policy, please contact us at:
[email protected]