Ready to ship in 3-5 business days from United States (US)

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Shipping Policy

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SerpentTech Printworks Shipping Policy
At SerpentTech Printworks, physical items are produced and fulfilled with care, and many products are made to order. Because all physical prints are created on a limited in-house production setup, fulfillment times may vary depending on order size, print complexity, customization level, and current queue volume.

Production Times
Digital products do not require shipping and are delivered electronically through the storefront or agreed delivery method.

Physical 3D printed items require production time before shipment. Print time can range from 1 hour to 24 hours or more, depending on:

print size
model complexity
number of items in the order
current production queue
whether the printer is already committed to another job
Because SerpentTech Printworks currently operates with one 3D printer, production capacity is limited and turnaround times may increase during busy periods or for larger jobs. Orders using the full available print capacity will often require 12+ hours of production time before packaging and shipment.

Estimated production times will vary by order, but we aim to begin and complete orders as efficiently as possible while maintaining quality.

Shipping Methods
Tracking is included on physical shipments whenever available and is considered required for both customer visibility and fulfillment protection.

Recommended shipping methods:

USPS for most small to medium domestic orders
UPS for larger, heavier, or higher-value packages
additional shipping services may be used when appropriate based on package size, destination, or reliability
PO Boxes
PO boxes are accepted for eligible shipments. Please note that some shipping methods or package sizes may limit which carrier can be used.

Domestic and International Shipping
SerpentTech Printworks offers global shipping. Shipping times will vary depending on destination, customs processing, local carrier handling, and package size.

Estimated delivery windows are not guaranteed once the shipment has been handed over to the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Customs, Duties, and Import Fees
For international orders, buyers are responsible for any:

customs duties
import taxes
VAT
brokerage fees
other destination-country charges
These costs are not included unless explicitly stated at checkout.

Tracking
Tracking details will be provided for physical orders after shipment. Customers are encouraged to monitor tracking updates directly through the carrier once the package is in transit.

Delays
Shipping delays may happen due to:

carrier issues
weather events
customs processing
inaccurate address information
failed delivery attempts
high order volume or longer production queue times
If there is a significant production-side delay, SerpentTech Printworks will make a reasonable effort to communicate that to the customer.

Lost, Damaged, or Problem Orders
If an order arrives damaged or there is a delivery problem, please contact SerpentTech Printworks as soon as possible with:

your order number
a description of the issue
clear photos of the item and packaging, if applicable
Refunds or replacements are handled case by case depending on the situation, shipping status, carrier outcome, and product type.

Contact
If you need an item by a specific deadline, it is best to contact SerpentTech Printworks before ordering so production and shipping expectations can be reviewed in advance.

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Refund Policy

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SerpentTech Printworks Refund Policy
At SerpentTech Printworks, refunds and replacements are handled case by case to keep things fair for both the customer and the business. Because many products are digital, made to order, or custom-created, not all orders are eligible for refund once work has begun or delivery has been completed.

Digital Products
Due to the nature of digital products, digital file sales are generally non-refundable once delivered.

Refunds or file replacement may be considered if:

the wrong file was sent
the file is corrupted or unusable
the delivered file clearly does not match the purchased product
Physical 3D Printed Products
If a physical item arrives damaged, incorrect, or has a major production issue, please contact SerpentTech Printworks as soon as possible with:

your order number
a description of the issue
clear photos of the item and packaging
Refunds or replacements may be offered depending on the situation.

Custom Orders and Commissions
Custom orders, personalized items, and custom modeling work are generally non-refundable once work has started, because time, design effort, and production resources are committed specifically to that order.

If cancellation is requested before work begins, a refund may be possible.

If work has already started, refunds are handled case by case.

Non-Refundable Situations
Refunds are generally not offered for:

change-of-mind purchases
buyer error when submitting order details
incorrect shipping address provided by the customer
delays caused by the shipping carrier
minor surface marks, layer lines, or small variations typical of 3D printing
dissatisfaction based on expectations not stated in the order or listing
Lost or Damaged Shipments
If a shipment is lost or arrives damaged, SerpentTech Printworks will review the situation and determine whether a replacement, refund, or other resolution is appropriate.

Contact
If there is an issue with your order, please reach out as soon as possible so the situation can be reviewed fairly.