Description
Time is relative for all astronauts: the ones in space, and the ones exploring other worlds in their hearts.
Ready to ship in 1-2 weeks from United States (US)
Shipping Policy
Thank you for your order! We are excited to bring your 3D printed creations to life. This shipping policy outlines our procedures for delivering your order.
Order Processing:
-All orders are processed within 5-10 business days of receipt.
-We will notify yo once your order has been shipped.
-You will receive a tracking number, allowing you to monitor the progress of your shipment.
Shipping Costs and Timelines:
-Shipping costs are calculated at checkout based on the weight and destination of your order.
-Estimated delivery times for each shipping option can be found at checkout.
-Please note that these are estimated delivery times and may vary due to unforeseen circumstances, including but not limited to weather delays, carrier delays, or unexpected events.
Shipping Destinations:
-We currently ship to the United States.
-Other countries may be added later.
Order Tracking:
-You can track your order by clicking on the tracking link provided in your shipping confirmation email.
-We recommend checking your email inbox and spam folder for the tracking information.
Damaged or Lost Packages:
-We are not responsible for lost or damaged packages once they have been shipped.
However, we are happy to assist you in filing a claim with the shipping carrier.
-Please contact us immediately if you experience any issues with your package.
Returns and Exchanges:
-We do not accept returns or exchanges on custom 3D printed items unless the product is faulty or damaged.
-If you receive a damaged or faulty product, please contact us within 10 days of receiving your order with photos of the damaged item. We will do our best to resolve the issue.
Contact Us:
-If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact us via email at BattleForgedDesigns@Gmail.com.
Refund Policy
Thank you for choosing BattleForged Designs! We strive to provide our customers with the best possible 3D printing experience. This refund policy outlines our procedures for handling refunds and returns.
Refunds for Custom Orders:
-No refunds are offered on custom 3D printed items unless the product is faulty or damaged.
-Faulty or damaged items: If you receive a damaged or faulty product, please contact us within 10 days of receiving your order with photos of the damaged item. We will do our best to resolve the issue.
-If the product is deemed faulty or damaged, we will offer you a full refund or replacement, at your discretion.
Refunds for Non-Custom Items:
-Non-custom items include pre-designed models sold in our store.
-You may request a refund on non-custom items within 10 days of purchase.
-The refund will be processed to the original payment method.
-Shipping costs are non-refundable.
-The item must be returned in its original packaging and condition.
Exceptions:
-Refunds are not offered for any order that has been shipped or is in the process of being shipped.
-Refunds are not offered for any order that has been cancelled by the customer after the processing has begun.
-We reserve the right to refuse a refund for any reason, including, but not limited to, evidence of misuse, damage caused by the customer, or if the item has been used.
Contact Us:
-If you have any questions regarding our refund policy or need assistance with your order, please feel free to contact us via email at BattleForgedDesigns@gmail.com.
We hope this policy clarifies our procedures for handling refunds and ensures a smooth and satisfactory experience for you.