Ready to ship in 3-5 business days from Portugal
Shipping Policy
Shipping Policy
Thank you for shopping with Filamente. Please read our shipping terms and conditions carefully before placing your order.
Shipping Origin
All orders are processed and shipped from Portugal.
Shipping Destinations
We currently ship to:
Portugal (Mainland and Islands)
European Union countries
If your country is not listed, feel free to contact us to check availability.
Processing Time
Orders are typically processed and shipped within 2–5 business days after payment is confirmed. During peak times or for made-to-order items, this may take slightly longer. You’ll be notified of any delays.
Shipping Methods & Estimated Delivery Times
We offer standard tracked shipping via reputable courier services.
Region Estimated Delivery Time
Portugal 2–5 business days
European Union 5–10 business days
Note: Delivery times are estimates and may vary depending on the destination and local postal services.
Shipping Costs
Shipping fees are calculated at checkout based on your location and package weight/size. All fees will be visible before confirming your purchase.
Tracking
All orders come with a tracking number. You will receive a confirmation email with tracking info once your order has been dispatched.
Customs & Import Duties
Orders within the EU do not incur customs fees. If you are located outside the EU (upon future availability), import taxes and duties may apply and are the buyer’s responsibility.
Delivery Issues
Ensure your shipping address is correct when placing your order—we cannot be held responsible for lost packages due to incorrect or incomplete addresses.
If a package is returned due to an address issue, re-shipping costs will be the buyer's responsibility.
If your order is delayed or lost, please contact us and we’ll do our best to assist you.
Need Help?
For any questions regarding shipping, feel free to reach out via our contact form or email. We’re here to help!
Refund Policy
Refund & Return Policy
At Filamente, we take great care to ensure the quality and accuracy of every order. Please read our refund and return policy below:
Returns & Refunds
We accept returns and offer refunds only in cases where:
The item you received is damaged, defective, or not what you ordered.
If you receive the wrong item or your product arrives with a defect, please contact us within 7 days of receiving your order, including clear photos and your order number. We will assess the situation and provide a replacement or refund at no additional cost to you.
No Refunds for Shipping Issues
All orders are shipped via registered mail with tracking, and once dispatched, responsibility for delivery lies with the shipping carrier.
We do not offer refunds or replacements for:
Lost or delayed packages
Incorrect addresses provided by the customer
Issues caused by the postal service
In these cases, we will work with you to open a case with the carrier and assist in resolving the issue, but we are not liable for the outcome.
Return Conditions
If a return is approved:
Items must be returned unused and in their original condition.
Return shipping costs will only be covered by us if the item was incorrect or damaged.
Returns sent without approval will not be accepted.
Contact Us
If you believe there's an issue with your order or have any questions about returns, please contact us at [your email/contact page link] with your order number and relevant details.