Ready to ship in 1-3 business days from United States (US)
Shipping Policy
At 3DNearMe (3DNM), we strive to ensure that your order reaches you in perfect condition and as quickly as possible. Please review our shipping policy below:
*Processing Time*
• Orders are processed within 1-3 business days after purchase.
• Once your order is processed, you will receive a confirmation email with your tracking information.
*Shipping Rates & Delivery Times*
• Domestic Shipping (Within the USA):
• Standard Shipping: 3-7 business days
*Packaging*
• We take great care in packaging your wine holder to ensure it arrives safely. The product will be securely wrapped and cushioned to prevent damage during transit.
*Tracking Your Order*
• All orders include a tracking number, which will be provided in your shipping confirmation email. You can use this number to track your shipment on the carrier’s website.
*Lost or Damaged Packages*
• If your package is lost or arrives damaged, please contact our customer service team at [email protected] within 7 days of the delivery date. We will work with you to resolve the issue as quickly as possible.
*Shipping Restrictions*
• We currently ONLY ship in the USA
*Returns & Exchanges*
• Please refer to our Returns Policy for details on how to return or exchange your order
*Contact Us*
• If you have any questions about our shipping policy or need further assistance, please contact our customer service team at [email protected].
Refund Policy
Return Policy for 3DNearMe (3DNM)
At 3DNearMe (3DNM), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, please review our return policy below:
Eligibility for Returns
• Time Frame: You have 30 days from the date of delivery to request a return.
• Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories. Any items that are damaged, used, or altered in any way are not eligible for return.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
• Custom-made or personalized items
• Clearance or final sale items
• Gift cards
Return Process
1. Initiate a Return:
• Contact our customer service team at [email protected], to initiate the return process. Please provide your order number and reason for the return.
2. Return Authorization:
• Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Shipping the Return:
• Pack your item securely and include the RA number inside the package. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
4. Inspection & Refund:
• Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.
Exchanges
• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.
Damaged or Defective Items
• If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible at no additional cost to you.
Return Shipping Costs
• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Refunds
• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Contact Us
• If you have any questions or need assistance with your return, please contact our customer service team at [email protected].