• House of Tabletop Refund and Return Policy
• At House of Tabletop, your satisfaction is our priority. If you're not completely happy with your purchase, please review our refund and return policy below.

• 1. Order Cancellation

• Cancellation Period: You may cancel your order within 24 hours of placement, provided it has not yet been shipped.
• How to Cancel: Contact us promptly at [email protected] with your order details.
• Refund: Approved cancellations will receive a full refund to the original payment method within 3–7 business days.

2. Returns and Exchanges

• Eligibility Period: Returns or exchanges must be initiated within 30 days of delivery.
• Condition: Items must be unused, in their original condition, and include all original packaging.
• Non-Returnable Items: Custom-made miniatures, digital downloads, and gift cards are not eligible for return or exchange.

3. Return Process

• Authorization Required: Contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
• Shipping Instructions: Include your order number with the return package and ship it to the address provided by our customer service team.
• Shipping Costs: Customers are responsible for return shipping fees for non-defective items. We recommend using a trackable shipping service.

4. Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 3–7 business days.
• Restocking Fee: A 5% restocking fee applies to returns valued at $50 or more. This fee is waived for store credit refunds.
• Refund Method: Refunds will be issued to the original payment method. Please allow 1–2 billing cycles for the refund to appear on your statement.

5. Damaged or Defective Items

• Reporting Period: Report defective or damaged items within 14 days of delivery.
• How to Report: Email [email protected] with your order number and clear photos of the issue.
• Resolution: We will arrange for a replacement or a full refund, including any shipping costs incurred.

6. Late or Missing Refunds

• Processing Times: If you have not received a refund after 7 business days, first check your bank account and contact your credit card company.
• Contact Us: If the issue persists, email us at [email protected] for assistance.

7. Contact Information

For questions or concerns, please reach out to us:

• Email: [email protected]

   

This policy aligns with industry standards and aims to ensure a fair and transparent process for our valued customers.