Ready to ship in 3-5 business days
from United States (US)
Shipping Policy
At AlMadeit.com, we aim to deliver your purchases quickly and efficiently. Below is an overview of our shipping policy:
1. Shipping Methods & Rates
We offer a flat shipping rate of $12 for all orders within the continental United States.
Standard Shipping: Your order will typically be delivered within 5-7 business days.
Expedited Shipping: Available at checkout, though please note that we do not offer overnight shipping at this time.
Shipping costs are always $12 for the continental U.S., with no additional charges.
2. Processing Time
All orders are processed within 1-2 business days of purchase, excluding weekends and holidays.
Custom or made-to-order products may take longer to process—please refer to individual product descriptions for processing times.
Once your order has been processed, you'll receive a confirmation email with tracking information (if applicable).
3. Shipping Destinations
We currently ship to the continental United States only. Unfortunately, we do not offer shipping to international locations or Alaska/Hawaii at this time.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this number to track your order's status through the shipping carrier’s website.
5. Shipping Delays
While we work hard to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as:
Weather conditions
Holidays and peak seasons
Carrier delays If there are any significant delays, we will notify you as soon as possible and assist you with any necessary adjustments.
6. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund.
7. Address Accuracy
Please ensure that your shipping address is correct before completing your purchase. We are not responsible for shipping errors due to incorrect or incomplete addresses provided by the customer.
8. Local Pickup (If applicable)
We offer local pickup for customers in Central Ohio. Choose the "Local Pickup" option at checkout and arrange a convenient time to pick up your order directly from our store.
9. Return & Exchange Shipping
For return or exchange information, please refer to our Return Policy. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or we made an error in fulfillment.
10. Contact Us
If you have any questions regarding our shipping policy, need assistance with tracking, or need to report a lost or damaged item, please contact our customer service team at:
Email: al@almadeit.com
Thank you for shopping with us!
Refund Policy
At AlMadeIt.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you're not happy with your order, we are here to help! Please review our return policy below for more details.
1. Return Window
We accept returns within 30 days of the date you received your order. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be unused, in its original condition, and in the original packaging.
Custom-made or personalized items are not eligible for return unless there is a defect or mistake on our part.
You must have a proof of purchase (order number, receipt, or email confirmation).
3. Return Process
To initiate a return:
Contact Us at al@almadeit.com with your order number and a description of the item(s) you wish to return.
We will provide you with a Return Authorization and instructions on how to return your items.
Once we receive your return and inspect the item, we will process your refund or exchange.
4. Refunds
Once we receive and inspect your return, we will notify you via email of the status of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable, except in cases of defective or incorrect items received.
5. Exchanges
If you'd prefer to exchange your item for something else, please contact us as soon as possible to arrange the exchange. The new item will be sent once we receive the returned product in its original condition.
6. Return Shipping
You are responsible for paying for your own return shipping costs, unless the return is due to a mistake on our part (e.g., defective or incorrect items).
Shipping fees are non-refundable for returns.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately (within 7 days of receiving your order). We will assist you in resolving the issue with either a replacement or a refund.
8. Final Sale Items
Some items are final sale and not eligible for return or exchange. These include:
Custom or personalized items
Clearance or deeply discounted items
Please be sure to check the product description before purchasing.
9. Contact Us
For any questions or concerns regarding returns or exchanges, please reach out to our customer service team:
Email: al@almadeit.com
