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Shipping Policy

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# Shipping Policy

**Sainz 3D Prints & Crafts**
**Last Updated: August 8, 2026**

Thank you for shopping with Sainz 3D Prints & Crafts! ❤️ Each item is carefully 3D printed, inspected, and packaged before being shipped. Because many of our products are made to order, please review our shipping information below before placing your order.

## 📦 Processing Times

Most items are **made to order** and require time to print, finish, and prepare for shipment.

* Standard orders are typically processed within **3–7 business days**.
* Larger, personalized, or custom orders may require additional processing time.
* Processing times do **not** include weekends, holidays, or shipping/transit time.
* If an order is expected to take longer than usual, we will make reasonable efforts to communicate the delay.

Please remember that 3D printing is a manufacturing process, and print times can vary depending on the size, complexity, and quantity of the items ordered.

## 🚚 Shipping

Shipping costs are calculated at checkout based on the order and shipping destination.

Once your order has been completed and packaged, it will be shipped to the address provided during checkout.

Estimated delivery times shown at checkout are **carrier estimates** and begin after your order has been processed and shipped. Delivery dates are not guaranteed.

## 📍 Shipping Address

Customers are responsible for providing a **complete and accurate shipping address** when placing an order.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge to be resent.

## 📬 Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the shipping carrier's tracking system to update after receiving your shipping confirmation.

## 📦 Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier, delivery is handled by that carrier.

Sainz 3D Prints & Crafts is not responsible for shipping carrier delays caused by weather, holidays, incorrect addresses, transportation disruptions, or other circumstances outside our control.

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery area, ask members of your household, and contact the shipping carrier.

We will be happy to assist when possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

## 💥 Damaged Orders

We carefully package our 3D printed products to help protect them during shipping.

If your item arrives damaged, please contact us as soon as possible after delivery and provide:

* Your order number
* Photos of the damaged item
* Photos of the shipping packaging
* A brief description of the issue

We will review the situation and determine the appropriate resolution.

Please do not discard the damaged item or packaging until the issue has been reviewed.

## 🖨️ About 3D Printed Products

Because our products are created using 3D printing technology, minor variations may occur between items.

Small layer lines, seams, surface variations, or slight differences in color and texture are normal characteristics of the 3D printing process and are **not considered defects**.

Colors may also appear slightly different depending on filament availability, material batches, lighting, and your screen or display settings.

## 🎨 Custom & Personalized Orders

Custom and personalized products may require additional production time.

Please carefully review all names, colors, numbers, wording, and other customization information before submitting your order. Production may begin shortly after an order is placed.

## 🌡️ Heat Warning

Many of our products are made from thermoplastic materials. Some 3D printed materials can soften, warp, or deform when exposed to excessive heat.

Do not leave 3D printed products in extremely hot vehicles, near open flames, on hot appliances, or in other high-temperature environments unless the product is specifically described as suitable for those conditions.

Sainz 3D Prints & Crafts is not responsible for damage caused by improper storage, excessive heat, misuse, or exposure to conditions for which the product was not designed.

## 📅 Holidays & High-Volume Periods

Processing and shipping times may be longer during holidays, sales, product launches, or periods of unusually high order volume.

We appreciate your patience while we carefully produce and package each order.

## 💌 Questions About Your Order

If you have questions about shipping or an existing order, please contact **Sainz 3D Prints & Crafts** through the contact information provided on our website.

Please include your order number when contacting us about an existing purchase.

Thank you for supporting **Sainz 3D Prints & Crafts**! ❤️

We appreciate every order and take pride in creating and shipping your 3D printed products with care.

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Refund Policy

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# Refund & Return Policy

**Sainz 3D Prints & Crafts**
**Last Updated: August 8, 2026**

Thank you for shopping with **Sainz 3D Prints & Crafts**! ❤️ We take pride in creating our products with care and want you to be happy with your purchase.

Because many of our products are **3D printed, made to order, or personalized**, our return and refund policy differs from that of stores selling mass-produced products. Please review the following policy before placing your order.

## ↩️ Returns

If you have an issue with your order, please contact us within **7 days of delivery**.

To be eligible for an approved return, the item must be:

* Unused and in its original condition
* Returned with any included parts or accessories
* Packaged appropriately to prevent damage during return shipping
* Approved for return before being sent back

Please contact us before returning any product. Items returned without prior approval may not be eligible for a refund.

## 🎨 Custom & Personalized Items

Due to the made-to-order nature of our products, **custom and personalized items are generally non-returnable and non-refundable** unless they arrive damaged, defective, or we made an error with your order.

This includes products customized with:

* Names or initials
* Custom text
* Dates or numbers
* Specific color combinations
* Custom sizing
* Customer-requested designs or modifications
* Other personalized features

Please carefully review all customization information before submitting your order.

If we make an error when producing your customized item, please contact us so we can review the issue and make it right.

## 🖨️ 3D Printing Variations

3D printed products are created layer by layer and may have characteristics that differ from traditionally manufactured products.

Minor imperfections such as **visible layer lines, seams, small surface variations, slight texture differences, minor support marks, or small variations in color** are normal parts of the 3D printing process and are not generally considered defects.

Colors may also vary slightly between filament batches and may appear different depending on lighting or your device's screen.

These normal manufacturing characteristics do not qualify an item for a refund or replacement.

## 💥 Damaged or Defective Items

If your order arrives damaged or has a significant manufacturing defect, please contact us within **7 days of delivery**.

Please provide:

* Your order number
* Clear photos of the damaged or defective item
* Photos of the shipping packaging, if applicable
* A description of the problem

Please keep the item and its packaging until your claim has been reviewed.

Depending on the circumstances, we may offer a **replacement, repair, store credit, or refund**.

## ❌ Order Cancellations

Because many products are made specifically for each customer, production may begin shortly after an order is placed.

If you need to cancel an order, please contact us as soon as possible.

Orders that have **already entered production, been customized, or shipped may not be eligible for cancellation or a full refund**.

## 🔄 Change of Mind

We generally do not accept returns or provide refunds for made-to-order products simply because a customer changes their mind, selects the wrong color or option, or no longer wants the item.

Please review product descriptions, dimensions, colors, personalization details, and other options carefully before completing your purchase.

## 📏 Size & Measurements

Product dimensions are provided whenever possible.

Customers are responsible for reviewing measurements before purchasing. Items generally cannot be returned because they are larger or smaller than expected when the dimensions were accurately provided in the product listing.

For products designed to fit another item, please verify compatibility and measurements before ordering.

## 📦 Return Shipping

Unless the return is the result of an error by Sainz 3D Prints & Crafts or an approved defective-item claim, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service for approved returns. We cannot guarantee receipt of returned packages that do not include tracking.

## 💳 Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the **original payment method** whenever possible.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Shipping charges and other non-refundable fees may be deducted from the refund when applicable.

## 📭 Lost or Stolen Packages

Refunds are generally not issued for packages that the shipping carrier has marked as successfully delivered.

If your tracking information shows your package as delivered but you cannot locate it, please check around your delivery location, ask members of your household, and contact the shipping carrier.

Please contact us if you need information from your order to assist with a carrier claim.

## 🌡️ Damage After Delivery

We cannot provide refunds or replacements for damage caused after delivery due to misuse, accidental damage, improper handling, modification, excessive force, improper storage, or exposure to excessive heat.

Some 3D printed materials may soften or deform when exposed to high temperatures. Please avoid leaving 3D printed products in hot vehicles, near open flames, on hot appliances, or in other high-temperature environments unless the product is specifically designed for such use.

## ⚠️ Final Sale Items

The following items may be considered **final sale** unless they arrive damaged, defective, or incorrect due to an error on our part:

* Personalized products
* Custom-designed products
* Special-request items
* Clearance or specifically marked final-sale products
* Products modified according to customer instructions

## 💌 Questions or Problems With Your Order

If something isn't right with your order, please contact **Sainz 3D Prints & Crafts** through the contact information provided on our website.

Please include your **order number and photos when applicable** so we can review the issue as quickly as possible.

We appreciate your business and your support of **Sainz 3D Prints & Crafts**. ❤️